Customer Support Executive

https://www.plum-personnel.co.uk/job-search/361-customer-support-executive/customer-service/surrey/job2024-09-13 10:00:432024-11-04Plum Personnel
AreaSurrey, EnglandSurreyEngland
SectorCall Centre & Customer Service - Customer Service
SalaryCompetitive
Start DateASAP
Job Ref638319
Description
Customer Support Executive
WALTON ON THAMES 
£25,000 -£30,000

Job role:
 
Our client is looking for a Customer Support Executive join their team. The company is passionately committed to providing friendly, expert and outstanding value and design, and communications solutions.
 
Job tasks:
  • Provide accurate and timely estimates to fulfil client briefs
  • Ensure specifications are clearly understood prior to quoting
  • Liaise with Account Managers and Clients to clarify requirement as necessary
  • Obtain prices from suppliers for outside work to be included in estimates, eg to
obtain the most competitive price
  • Fully utilise estimating and production software
  • Book in jobs, ensuring accurate job instructions
  • Prepare client files and obtain proof approval
  • Ensure jobs are produced in the most economical way
  • Ensure the job production schedule is adhered to and deadlines are met
  • Liaise with sub contractors and suppliers
  • Ensure quality standards are maintained throughout production
  • Respond to customer queries
  • Ensure value production options are explored for clients
  • Ensure value returns for Company
  • Liaise closely with the Account Managers and clients, ensuring optimum conversion rates
  • Contribute positively to the effectiveness of the team
  • Maintain close contact with customers, ensuring customer satisfaction
  • Build and maintain good relationships with suppliers
  • Contribute to the overall effective and smooth running of the company
  • Carry out other tasks as required by the Customer Services Manager
 
Candidate requirements:
  • IT literate and numerate with well‐developed analytical skills
  • Strong organisational and time management skill
  • Knowledge of MS Office including Excel, MS Outlook
  • Strong communication both written and verbal
  • Able to work independently and also part of a team
  • Excellent interpersonal skills.
  • Professional and confident telephone manner.
 
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy.  Plum Personnel is an equal opportunities employer.
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